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24/7 – Customer Support

Our commitment to delivering industry leading products is reinforced by the customer service and support we provide.  Our engineers are dedicated to providing quality support – delivered 24 hours a day, 365 days a year.  We take pride in our Customer First Approach. This is consistently reflected by the exceptional feedback we receive from our customers.

ION’s Field Engineers

  • Fully certified for international offshore activity and employed full time by ION
  • Office and offshore based
  • 5+ years experience in the oil and gas industry
  • Extensive expertise in the remote support of over 50 vessels and more than 20 seabed crews
  • Experience gained from over 1600 surveys and operations
  • Excellent knowledge of third party systems to which ION products are interfaced

Technical Support

  • Product based teams –25 field engineers
  • Local support representation in Edinburgh, Houston, Moscow and Beijing offices
  • Support for our clients with installs, upgrades, health checks, and complex and specialized operations
  • Fully equipped suite for local issue management with an ability to replicate operations / configurations
  • Technology Infrastructure Library (TIL) services management compliant operations that focus on aligning IT services with the needs of your business
  • Help desk or online contact system

Training

ION training courses are hands-on and designed for the tasks crews are required to perform in the field. With the emphasis on practical content, each course provides the delegate with the opportunity to use the software in a risk-free environment.

Email csltraining@iongeo.com for more information or to schedule a course.

Course Overviews

  • Orca – Towed Streamer Navigator / Survey Builder / Trouble-shooter
  • Gator – Seabed Cable or Nodal Navigator / Survey Builder / Source Only  
  • Iris – Data Processor / Data Trouble-shooter
  • Marlin – Marine SIMOPS Optimization Operator
  • Mesa – Geophysical Design Tool
  • DigiBird – Streamer Levelling System
  • DigiRANGE – Acoustic Ranging
  • DigiFIN – Streamer Steering System
  • DigiSTREAMER – Acquisition System

General Inquiries

Phone:
+44 (0) 131 557 5595

Email:
csl-sales@iongeo.com

Product Support – 24/7

Orca/Spectra

Phone: +44 (0) 783 664 7805

Email: orca@iongeo.com

Gator – Seabed

Phone: +44 (0) 7747 115 422

Email: gator@iongeo.com

Marlin

Phone: +44 (0) 7810 773 157

Email: marlin@iongeo.com

MESA

Phone: + 1 (303) 318 7780

Email: MESAsupport@iongeo.com

Marine Devices

24 hr Support Line: +1 281 552 3002

Email: Marine.custsupt@iongeo.com

Emails will be answered during normal business hours.

If immediate assistance is required, call the 24 hour support line. If there is no answer, please leave a message with contact information and a short description of the issue.